Job Posting Summary



The Help Desk Technician provides first level support to end-users. Maintains computer hardware, software, and performs upgrades. Assists users on computer/printer/network-connectivity issues. Responsible for the day-to-day operation of all PCs and peripherals, whether stand-alone or networked. 

 

 Responsibilities

• Diagnose and resolve hardware/software problems.

• Provide daily support for all users and assigned inter-company facilities.

• Install/upgrade PC hardware/software when required. 

• Recommends or conducts initial basic instruction for PC usage and application access.

• Provide status reports on current open projects and functional issues. 

• Assists Administrator in coordinating major upgrades to application software

• Advises users on software compliance issues on the desktop.

• Assists Administrator in auditing and documenting hardware/software inventory.

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 Qualifications

• Associate’s Degree or higher preferred.

• Strong analytical skills and troubleshooting methods.

• Strong technical knowledge of personal computers and network systems. 

• Excellent communication skills both written and oral. • Superior phone skills.

• 1 – 2 years’ experience in customer service/technical support; ability to communicate verbal and written information in a clear, friendly, detailed, and informative manner.

• Strong interpersonal, analytical and organizational skills

• Team oriented player. 

• Great on-time attendance record. 

• Strong work ethic. Self-Starter

• Ability to multitask

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Please send your resume to director@mississaugacollege.ca

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