IT Help Desk Technician
Summer Job Posting
Mississauga Career College
6341 Mississauga Rd, Mississauga,
Ontario, Canada L5N 1A5
Job Posting Summary
The Help Desk Technician provides first level support to end-users. Maintains computer hardware, software, and performs upgrades. Assists users on computer/printer/network-connectivity issues. Responsible for the day-to-day operation of all PCs and peripherals, whether stand-alone or networked.
Responsibilities
-
Diagnose and resolve hardware/software problems.
-
Provide daily support for all users and assigned inter-company facilities.
-
Install/upgrade PC hardware/software when required.
-
Recommends or conducts initial basic instruction for PC usage and application access.
-
Provide status reports on current open projects and functional issues.
-
Assists Administrator in coordinating major upgrades to application software
-
Advises users on software compliance issues on the desktop.
-
Assists Administrator in auditing and documenting hardware/software inventory.
Qualifications
-
Associate’s Degree or higher preferred.
-
Strong analytical skills and troubleshooting methods.
-
Strong technical knowledge of personal computers and network systems.
-
Excellent communication skills both written and oral. • Superior phone skills.
-
1 – 2 years’ experience in customer service/technical support; ability to communicate verbal and written information in a clear, friendly, detailed, and informative manner.
-
Strong interpersonal, analytical and organizational skills
-
Team oriented player.
-
Great on-time attendance record.
-
Strong work ethic. Self-Starter
-
Ability to multitask
Please send your resume to director@mississaugacollege.ca