IT Help Desk Technician

Summer Job Posting
Mississauga Career College
6341 Mississauga Rd, Mississauga,
Ontario, Canada L5N 1A5

Job Posting Summary

The Help Desk Technician provides first level support to end-users. Maintains computer hardware, software, and performs upgrades. Assists users on computer/printer/network-connectivity issues. Responsible for the day-to-day operation of all PCs and peripherals, whether stand-alone or networked. 



  • Diagnose and resolve hardware/software problems.

  • Provide daily support for all users and assigned inter-company facilities.

  • Install/upgrade PC hardware/software when required. 

  • Recommends or conducts initial basic instruction for PC usage and application access.

  • Provide status reports on current open projects and functional issues. 

  • Assists Administrator in coordinating major upgrades to application software

  • Advises users on software compliance issues on the desktop.

  • Assists Administrator in auditing and documenting hardware/software inventory.


  • Associate’s Degree or higher preferred.

  • Strong analytical skills and troubleshooting methods.

  • Strong technical knowledge of personal computers and network systems. 

  • Excellent communication skills both written and oral. • Superior phone skills.

  • 1 – 2 years’ experience in customer service/technical support; ability to communicate verbal and written information in a clear, friendly, detailed, and informative manner.

  • Strong interpersonal, analytical and organizational skills

  • Team oriented player. 

  • Great on-time attendance record. 

  • Strong work ethic. Self-Starter

  • Ability to multitask

Please send your resume to